GENERAL TERMS & CONDITIONS
- RE-BORN SPORTS
In these general terms and conditions and on the website https://re-bornsports.com (the Website), a company established under the laws of the Netherlands.
Cruquiusweg 98 V
1019 AJ Amsterdam
Customer Care contact details:
Phone number: +31 20 3697943
Registered with the Chamber of Commerce under number 71690026
VAT number: NL858812022B01
On all orders, purchases and deliveries of RE-BORN SPORTS products through the website these terms and conditions apply. These terms and conditions are accessible for anyone via the homepage https://re-bornsports.com. Upon request, RE-BORN SPORTS sends a copy of these terms and conditions to the customer. By ordering RE-BORN SPORTS products via the Website, the customer agrees to these terms and conditions. RE-BORN SPORTS has the right to amend these terms and conditions from time to time.
- THE OFFER
If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
Our offers contain a complete and accurate description of the products being offered.
RE-BORN SPORTS is not bound by obvious errors or mistakes in our offers.
Every offer contains information that makes it clear to the customer what rights and obligations are related to the acceptance of the offer.
- THE CONTRACT
A contract will be concluded, subject to Clause 3 and paragraph 3 of this Clause, between the customer and RE-BORN SPORTS, at the moment the customer accepts an offer from RE-BORN SPORTS and all conditions to accept this offer have been fulfilled.
RE-BORN SPORTS will immediately confirm receipt of acceptance of electronically accepted offers to the email address provided by the customer once accepted. It is the responsibility of the customer to provide the correct e-mail address during the order process. The customer can dissolve the contract as long as the acceptance has not been confirmed by RE-BORN SPORTS to the e-mail address provided by the customer.
RE-BORN SPORTS may obtain information – within statutory frameworks – about the customers ability to fulfill the payment obligations, as well as about facts and factors that are important for the responsible conclusion of the contract. If that research gives RE-BORN SPORTS proper grounds for declining to conclude the contract, then it has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
RE-BORN SPORTS will send to the customer, at the latest when delivering a product, the following information, in writing, or in such a way that the customer can store it on an accessible durable medium:
4.1. the office address of RE-BORN SPORTS business location;
4.2. the conditions under which the customer can make use of the right of withdrawal and the method for doing so;
4.3. information on guarantees and existing after-sales service;
4.4. the price, including all taxes on the product;
4.5. the method of delivery; and
4.6. the model form for right of withdrawal.
All prices shown on the Website are including VAT (by Dutch law), in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, VAT will be removed at the checkout. Please note: in case of an order that is shipped to an address outside the EU, the customer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The customer will be responsible for payment of such import duties and taxes. It should be noted that RE-BORN SPORTS has no control over these charges and, since these charges are different for different countries, RE-BORN SPORTS cannot predict their amount. RE-BORN SPORTS advises the customer to contact the local customs office for further information.
RE-BORN SPORTS offers the following safe payment methods: NL: iDEAL KLARNA and Credit Cards.
The customer will be bound to the terms and conditions of the payment provider of its choice in relation to the payment. RE-BORN SPORTS has no control over these terms and conditions and cannot be held responsible for the contents thereof.
RE-BORN SPORTS offers free shipment on all our products to customers inside the Netherlands. Sending outside the Netherlands there are different costs per country in the list. Please check our shipment costs page for shipping outside the Netherlands.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the Website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
The customer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the customer, RE-BORN SPORTS cannot be held responsible for the (partial) loss of the shipment. In case RE-BORN SPORTS needs additional information regarding a delivery address, the customer may be approached by RE-BORN SPORTS in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
RE-BORN SPORTS will use all reasonable efforts to deliver the order within the expected delivery terms to the delivery address. RE-BORN SPORTS cannot be held liable for any delays in the delivery of an order. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the customer will be informed about this as soon as reasonably possible after the order has been placed. In this case, the customer has a right to dissolve the contract.
The risk of damage and/or loss of products rests upon RE-BORN SPORTS up to the moment of delivery to the delivery address, unless this has explicitly been agreed otherwise.
In case the customer receives a product that the customer did not order, the customer must inform RE-BORN SPORTS about this as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the Website). The customer will take care of the return shipment of such a product after receiving return instructions from RE-BORN SPORTS and RE-BORN SPORTS will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the customer, provided the customer has fully conformed with the return instructions from RE-BORN SPORTS.
In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform the RE-BRON SPORTS customer service team as soon as possible (within 24 hours after receiving the order) through the website. Subsequently, RE-BORN SPORTS will decide how to deal with the matter at hand; the customer must always inform RE-BORN SPORTS in the aforementioned situation(s) and wait for the instructions of the RE-BORN SPORTS customer service team. A customer who returns a product in this situation at his own costs, without first contacting and awaiting the instructions of the customer service team, cannot claim the costs he/she made at RE-BORN SPORTS (nor hold RE-BORN SPORTS responsible for the return shipment that took place without prior consent of RE-BORN SPORTS). In case the order that has been shipped or is being shipped by RE-BORN SPORTS to the customer, is missing, went missing, or in case the customer claims that he/she did not receive the order (despite information such as the track & trace data/carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The customer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), RE-BORN SPORTS will either refund the customer or RE-BORN SPORTS will try to re-ship the ordered product.
In case a shipment still has not been delivered at the delivery address of the customer (or the pick up point) 14 days after the shipment date the customer has the obligation to inform the RE-BORN SPORTS customer service team by email within 14 days (so: ultimately 28 days after the shipment date).
- TRIAL PERIOD AND REVOCATION
Unless stated otherwise, the customer has the right to revoke the contract and to return his/her order during a trial period of 14 days after having received the order, without having to state a reason for his/her revocation (please note the abovementioned exceptions: in case a product is delivered that was not ordered, or if a product is delivered that is damaged or incomplete, the customer has the obligation to inform the RE-BORN SPORTS customer service team by email and to await further instructions).
The customer who wants to exercise his right of revocation shall report this to RE-BORN SPORTS, within the trial period, by means of the Revocation Form included here and as provided to the customer together with his/her order, or in any other unequivocal way.
The return address for returns within the trial period is:
Cruquiusweg 98 V
1019 AJ Amsterdam
In case the customer wishes to use his/her right to revoke the contract, the customer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The customer may only handle and try on the product in the same way that he would be allowed in a physical shop. During the trial period the customer must carefully handle the product and keep the original undamaged packaging.
The customer will return the ordered product to RE-BORN SPORTS no later than 14 days after the day of reporting his/her wish to revoke the contract to RE-BORN SPORTS together insofar possible, in the original state and packaging, in accordance with the return instructions of RE-BORN SPORTS (as described on the packing slip).
The customer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment and the burden of proof for exercising the right of revocation correctly and in time. RE-BORN SPORTS strongly advises the customer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no valid signature can be shown by the carrier), the customer may have the option to hold the carrier liable. The customer, as the sender of the return shipment, can start the complaint procedure for any issue that may occur with the return shipment. The customer will keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The customer is responsible for the cost of return shipments under this clause.
Provided that all requirements for revocation have been met, RE-BORN SPORTS will credit the customer as soon as reasonably possible and in any event within 14 days after having received the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the customer used to pay the original order.
In case the customer wishes to use his/her right to revoke the contract or to cancel his/her order, while the shipment of the customers order has already left the RE-BORN SPORTS warehouse (which usually on work days will occur right after the customer places his/her order) - even if the shipment has not yet arrived at the customers shipment address of choice - the costs of returning the shipment to RE-BORN SPORTS will be borne by the customer.
In case any import taxes, duties or customs (administrative) costs are due, because the shipment has been imported into the customers shipment country of choice (a process that in most cases cannot be stopped, once the shipment is on its way to the customers shipment country of choice), these costs will be borne by the customer. Upon crediting the customer, RE-BORN SPORTS will deduct the import taxes, duties and/or custom (administrative) costs as far as these were charged to RE-BORN SPORTS (as the sender of the parcel) upon crediting the customer.
The RE-BORN SPORTS warranty policy is automatically in effect upon purchase of any RE-BORN SPORTS products. The warranties guarantee the customer that the products meet the standards of usability, reliability and durability.
The warranties only apply to products that are bought on our website re-bornsports.com. To claim under our warranties, the customer needs to present the original purchase documentation received from our website.
The warranties do not apply in case of:
- theft or loss;
- intentional damage;
- damages as a result of improper usage;
- normal wear and tear or aging of the used materials; or
- damages as a result of neglected care.
- PERSONAL DATA AND PRIVACY
RE-BORN SPORTS complies with the privacy regulations, as recorded in the "Wet Bescherming Persoonsgegevens" (the "Dutch Personal Data Protection Act"). The customer, for example , always has the possibility to see, to amend or to delete his/her personal data, by logging into his/her account on re-bornsports.com.
RE-BORN SPORTS will store the data entered by the customer in a file. The data will be used for the purpose of fulfilling the customers order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfilment of the order. RE-BORN SPORTS guarantees that all personal data will be handled with care. The customers personal data will not be shared with any third party, except for purposes of fulfilling the order. RE-BORN SPORTS is allowed to use the customers data to advertise products to the customer.
- APPLICABLE LAWS
These terms and conditions are governed by Dutch law, provided however that consumers may also be able to invoke mandatory legislation applicable in their own country of residence. Any disputes between RE-BORN SPORTS and the customer will be brought before the competent court of Amsterdam.